Visitor
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1 Message
We've reversed your last federal Affordable Connectivity Program credit
I just received an email stating that "The federal Affordable Connectivity Program and the Maryland Emergency Broadband Benefit (MEBB) do not allow consumers to be enrolled with more than one service provider at a time, and our records show that you are receiving your ACP credit from another service provider," with zero proof. Which other "service" provider am I enrolled with? None. I only get internet through Comcast and that's it. That's what the ACP is for. I have seen other people having this same problem.
Xfinity, is this an error on your part? My records show that it is. Nothing has changed since my enrollment in ACP and now the charges are being reversed and ACP will no longer be applied. Is Xfinity violating the rules of a federal program? I am not.
CCAaron1
Problem Solver
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954 Messages
2 years ago
Hello @user_4364f2. Did the email come from Xfinity? It is a government program, and we would not know if you had servies with other companies, that is something the government would know. I would like to pull up your account to see if there are any notes that may help us understand what is going on. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
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