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Tuesday, January 10th, 2023

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We've reversed your last federal Affordable Connectivity Program credit

I just received an email stating that "The federal Affordable Connectivity Program and the Maryland Emergency Broadband Benefit (MEBB) do not allow consumers to be enrolled with more than one service provider at a time, and our records show that you are receiving your ACP credit from another service provider," with zero proof. Which other "service" provider am I enrolled with? None. I only get internet through Comcast and that's it. That's what the ACP is for. I have seen other people having this same problem.

Xfinity, is this an error on your part? My records show that it is. Nothing has changed since my enrollment in ACP and now the charges are being reversed and ACP will no longer be applied. Is Xfinity violating the rules of a federal program? I am not.

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