Visitor
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19 Messages
Western Union Payment
I went to a Western Union location this morning to make a payment on my account, Only because the automated chat system told me I could make a payment there, I was also told that the payment should post within the hour. I am now being told it could take five days for my payment to post! Do not have five days to wait on my payment to post. My Attends a virtual school, so I need my Internet for him to attend his classes. Had I known it would take that long for a payment to post I would’ve waited for the store to open at 10 AM and went into the store directly to pay my bill. Is there anyway you guys can look up my payment via western union.
XfinityBillie
Official Employee
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2.8K Messages
4 months ago
@Ashley_L121 Thank you for taking the time to reach out to us here on our Xfinity Forums. When you make the payment at a 3rd party payment center this will always be a delay in the payment posting to your account. I'm happy to take a look and see what options we have to help you out if the payment still isn't posting to the account. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_xms4jx
2 Messages
22 days ago
I paid my Xfinity internet bill yesterday to restore services and they still haven’t received it as of 11am today. When do they usually go through?
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