Contributor
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31 Messages
Website problems, can't pay bill
geez good thing they extended my bill pay until the 10th, because im trying to pay my bill and earlier i couldn't even access the bill page, now when i can, it keeps asking me to verify to send to my cell phone or email, tried both and it keeps redirecting back to the same page.
I tried different browsers there's clearly something wrong with the website billing section, please fix ASAP. I can't pay my bill its messing up my money situation.
XfinityDena
Official Employee
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3.2K Messages
6 months ago
@Quadro Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.
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