Psyllicon's profile

Visitor

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2 Messages

Monday, July 29th, 2024 8:12 PM

Website Payment FAILED, SUCCESSFULLY ??

I submitted payment this morning and received an ERROR

"Refresh"  was useless, did absolutely nothing..

Having read about the multitude of issues in Billing at Xfinity -- I chose to sign out, close my browser, reopen the site and check my Balance..

VOILA~!  I have confirmed that (they say, Presently) my bill is Paid~

This is NOT GOOD CUSTOMER SERVICE~~!

Official Employee

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591 Messages

4 months ago

Good afternoon @Psyllicon. Can you provide us the browser name you used when you got this error? 

Visitor

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2 Messages

Mozilla Firefox 129.0 (64bit) -- fully updated

Official Employee

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4.1K Messages

Thanks for letting us know what browser you are using. We want to double-check the account to make sure everything did go through. Could you kindly click on the Direct Message icon located at the top right corner of the page? Then, click on the pen and pad icon, and enter "Xfinity Support" in the "To" section of the chat. Please provide us with your first and last name, along with your full address, so that we can offer you further assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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