2 Messages
Website it loading and issues with bill
Hello , trying to access account online because when I signed up for service last month I was approved for ACP and I went through the whole process with the xfinity rep and was told everything was set up . However when I received my first bill I didn’t know how it works in regard to the program so I just assumed it would be a credit applied on the due date but now I received my second bill and it’s showing nothing was paid . I tried to login online since it was after hours and have been stuck in a loop on the website . You guys need to fix that website’s bc I see there’s multiple people have lung that same issue and that’s very inconvenient. Secondly the agent that set up my services didn’t do his job because now I have to go through all of this inconvenience with my bill that should’ve been taken care of
XfinityChristy
Official Employee
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2K Messages
2 years ago
@user-3b0bb3 Thank you for reaching out via our Xfinity Forms. When you are trying to log into our website to review your billing what browser are you using? Also, have you cleared your browser cache and cookies, closed out your browser, and then started a new session to see if that helps?
When it comes to your ACP credit concern. You'll want to make sure that everything matches what is on your Xfinity account from your name to your address. If you completed the first step then the next step will require that application ID from the National Verifier website. Please do not post it here, but do you still have your application ID?
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XfinityChristy
Official Employee
•
2K Messages
2 years ago
Thank you for that information. I would be happy to review your account with you and see where things are at. Here is the process to send a send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" message:
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