Website Complaint

Please do something about your website. The billing history is not available no matter how many times you select it, you only get the current bill and bill details no history. Also, for a communication company, I would think the response time from menu page selection to load would be much faster. I spent several hours trying to get at billing statements from June 2026 to present for both accounts I have. This is not acceptable. If the website I managed as an IT professional behaved the way this one does, I would have been looking for an new job.

Also, some thought on categories and topic for this complaint board would be a welcome addition.

Responses

Oldest First

Selected Oldest First

EG

Expert

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122.4K Messages

13 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityThomasA

Official Employee

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4K Messages

13 hours ago

user_3w2nmt - Hello! Thank you for joining us here on the Xfinity Forums and for reporting this issue. We appricate your feedback and the oppurtunity to assist. You can access your billing statements by signing in to your account with a Primary or Manager Xfinity ID. From there, select the profile icon, go to Billing, and choose Bill Details or Statement History to view and download your statements. I understand you mentioned the billing information isn’t loading properly, have you already tried clearing your cache and cookies or accessing your account from another browser or device? Included below are a few articles with more information about viewing your bill online which may benefit other readers.

View your Xfinity bill history online
How to view your Xfinity bill online

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Billing

user_3w2nmt

Website Complaint

EG

XfinityThomasA

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