Visitor
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1 Message
Website Awful
I could vibe code a better website in an afternoon. The fact that account-facing aspects of the website are terrible and laggy (such as accessing billing) but other parts are smooth when browsing for upgrading services tells me this is all intentional. Fix your website. Fire your engineers, your product managers, your quality assurance team because it's clear none of them are doing a very good job. It's garbage and frustrating and beyond making me not want to log in, it makes me not want to use xfinity when there are other services that are worth the price increase. I don't care about "platinum member perks" I care about basic website usability you absolute ding dongs. Even the form to submit this complain is based on a broken page lmao.
XfinityCarolyn
Official Employee
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235 Messages
6 hours ago
@chalayyy Thanks for reaching out to us about your experience. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. We would like to learn more about the specifics of your experience. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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