Visitor

 • 

3 Messages

Thursday, August 13th, 2026 5:56 AM

Website and app not working

Every time I try to do online bill pay it generates an error. I uninstalled the app for the same reason.

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Official Employee

 • 

3.6K Messages

3 hours ago

@user_a0u4k5

Thank you for reaching out. We’re sorry you’re having trouble with our online features, and we’re happy to help. If you’re using our website, please try using a different browser, clearing your cache and cookies, and resetting your default internet settings.

 

If you’re using the Xfinity app on a mobile device, please make sure you have the latest version installed and that your device is compatible with the app. https://www.xfinity.com/bill-pay

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