We were ignored the last hour of closing.

We have been trying to take care of this since 2:00 p.m. eastern time, with the 2-hour chat online followed by hours of waiting for service to get turned on, to end up calling customer service, speaking initially to a man named Leon who ended up telling us that the information the customer service agent provided was inaccurate and they are going to be held accountable, then hung up on us, called back two other times to get past the first set of customer service agents where the elevator music plays, never got an answer and eventually it just hangs up the phone and then finally when I tried calling back the last two times it says your office is closed. This is absolute nonsense what we are going through, we did everything we were supposed to do after our initial issue, we proactively state of head of what we were asked to do all four Leon to basically just say tough noogies. 

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Look at the 2 hour chat & see where & how we did what was asked & even payed early. We expect this can be resolved please & get back onto a normal payment. Please back up what we were told so we can continue being a loyal customer.  We had a couple things backfire & we were getting right back where we needed to be, sp please help us.