"We cannot accept bank payments on this account, please try a different method."

I was told by customer service that this would be a temporary issue and to try again a day later. The issue has persisted.

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XfinityDena

Official Employee

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3.8K Messages

3 days ago

Thank you for reaching out. Sometimes if there are past issues with a specific type of payment or chargebacks that happened a payment method will be blocked from being used in the future. Have there been issues with bank payments in the past @user_a9bqau?

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user_a9bqau

Visitor

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4 Messages

@XfinityDena The previous bank account which was used as the automatic payment method was compromised. I had forgotten it was connected to this account until a payment was missed. I just want to replace it with the new bank account.

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3 days ago

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XfinityAlfonso

Official Employee

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2.1K Messages

We are sorry to hear about that account compromise issue,

user_a9bqau. When things of this nature happen, and the payment is still attempted on a compromised, account, we do freeze payments on the impacted payment method, so an alternate such as a bank or credit card will need to be used.

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3 days ago

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user_a9bqau

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4 Messages

@XfinityAlfonso What can I do to add the new bank account as a payment method?

(edited)

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2 days ago

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XfinityShawn

Official Employee

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1.9K Messages

user_a9bqau You can use this link https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments to manage/update your payment methods.

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2 days ago

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user_a9bqau

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4 Messages

@XfinityDena Is there any way to unblock bank account payments on a new account?

@XfinityShawn That does not help. The issue is that there is block on my account from adding a new bank account payment method.

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2 days ago

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user_a9bqau

"We cannot accept bank payments on this account, please try a different method."

XfinityDena

user_a9bqau

XfinityAlfonso

user_a9bqau

XfinityShawn

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