Visitor
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4 Messages
Was told specifically as I had asked about any charge for first visit and then slapped $100 charge
I am disputing the $100 Service Visit Fee on my bill. My internet was not working on the first day of service. I was explicitly assured by an agent during the service call scheduling that there would be NO charge because the issue was related to the no internet. I request an immediate, full credit of $100
EG
Expert
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114.8K Messages
13 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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2.8K Messages
13 hours ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_3jkdjx
Visitor
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4 Messages
13 hours ago
Service suppose to start date: 10/10/2025
Called and asked if there is no fee for sending someone to fix issue: 10/12/2025
Guy on the phone said no charge on 12th Oct.
First Bill: Nov 3 : No charge showing for $100 (cos it is still within 30 days of the service and customer can cancel service without any questions)
2nd Bill: Dec 3 : Charge of $100 shows up in 2nd bill. A smart strategic move to try to box the customer and have the customer get tired and give up fighting the system they have created.
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user_3jkdjx
Visitor
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4 Messages
12 hours ago
When I called rep, I wanted to talk to supervisor. She kept me on hold for about 10 minutes and told me the supervisor is not available and they will call me in 24 hours. No call in last 5 days. It is a process of tiring a customer out. The reason it showed up in 2nd bill and not first bill is also part of the strategy. I do not appreciate this and if I was told on the first day on the phone, I would have not even started the service on Oct 12th and gone for another service provider as I have that option.
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