Was told I was getting a free speed upgrade in the mail, then my bill increased.

@XfinityAmir 

To clarify, the important part of my issue is specifically that my price was raised not only without my consent or knowledge, but that I was also mislead by Comcast.

A temporary "promotional" resolution is not adequate, I should be able to take advantage of those as an equally treated customer if I desire regardless of having my money being pilfered.

I would like my money back for the months that Comcast misadvertised my pricing.

Further Clarification, here I'll lay out the sequence of events.

1. Happy with service, paying $50 a month.

2. Get a card from comcast in the mail

          Card says my speeds are increasing at no cost.

3. My costs go up 40%.

Would you say that sequence of events is fair?

Thank you for the reply, I am sorry for the misunderstanding. Per the service agreement the rates are subject to change based on market analysis. We inform all subscribers months in advance before any change is made so that you are aware of the change before it impacts your bill or services. This informaiton is normally found on the final page of your paper statement. You won't see an increase to the price of the discounted services until the promotional period ends. Some charges, like fees and equipment, aren't included in promotional offers and will change at the time of the rate adjustment. Those changes would alter the total charge for services during and after the promotional period.

When it comes to your speed increase this occured in October across many markets to help with the high demand for high speed data services. The rate increase was not a result of the speed increase, our rates are evaluated every year which triggers new rate sheets to be produced for all markets. 

I understand it may be in the contract, however, If my rates were increasing the same month that my speeds were increasing and they are unrelated then why did I receive a letter saying my price wasn't changing, and that my speed would be increasing?

I would not have been mad had the letter told me something along the lines of, "due to the nature of high speed internet demand, we are increasing your price, however, we are also increasing the speed of your service to compensate." But telling me that nothing is changing, and then changing the price is literally wrong. I was told an untruth. I want recompense for the untruth, the misleading letter.

Frankly, this is what happens when whomever is in charge of automated marketing makes a mistake. I paid for it. I want a real resolution.

If Comcast relies on the words of its contracts, why does it not also rely on the words of its letters?

 You should be able to find a notice on your bill, generally, it is going to be towards the bottom of one of the pages of your bill. Ifg you want, we can take a look at this together. I would be happy to take a look with you to see what we can find. I would need a DM to get your name and your address to locate your account. You can do that following these directions. 

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I understand how important it is to keep things on a budget. Our team is here to help to answer all your questions and concerns about your billing. We can also make changes as needed. If you would like to review your account or make any changes at all to your account please send us a Peer to peer message so we can review your account and assist. 

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I upgraded my service to the best one and told that I would only pay $80 a month but had to be on automatic payment.  I checked my bill today and it was $110.  I called xfinity and they said there was a one time charge of $30 for upgrading.  Was never informed of this fee when I asked to upgrade.  Terrible customer service and stealing from customers!

Hi there, @user_e91b01, thank you for taking the time to reach out and share your experience with us through our Xfinity Forums. As the primary financial provider for my family I understand the importance of keeping your bills within budget. Please rest assured, you have reached the right team! Please send us a direct message with your full name and service address. 

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