1 Message
Was signed on a different contract that I stated I wanted.
I went to the Xfinity store so I could primarily get ONLY Internet and a ONE-YEAR CONTRACT. After I paid, I looked at my account and a Phone plan was added and it is a TWO-YEAR CONTRACT. I specifically asked for ONLY INTERNET. The sales representative never told me about a Phone bill and I specifically said ONE-YEAR CONTRACT. I was lied to straight to my face about the plan I wanted and they wrongfully put my account on a different plan than what was said. How do I CHANGE OR CANCEL MY CONTRACT?
ccRuben
Retired Employee
•
729 Messages
3 years ago
I am sorry to hear about this experience! I am happy to look into this for you. Please send us a direct message with your name and address, thank you!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0