Was offered a free mobile line but I am getting charged for it.

I am seeing the same issue with many customers. I was offered a free mobile line because I have xfinity internet. I signed up for the promotion and the agent assured me it's a free line. It was not only her word, the xfinity website also showed me the agreement and I could see the credit applied to the cost of the line in the agreement. Once I signed up and the first month passed, I got billed for the line.

I have called xfinity many many times. First off, no agent provides the same answer: One tells me the promotion was not properly applied, the other says this is not for an existing customer, the third says something else and so on. One thing I find interesting is that no where on xfinity site you can find a copy of the agreement that you have signed. I requested it from the agents and they say there is no copy and none can provide me with the copy. But when I challenged them a bit, they say they are seeing the details of the cost in the order. I ask for a copy of the order and they refer me to go on the app and find it under a tab that does not exist!

At this point, I am just writing this in this forum as I am trying to collect evidence that this is in fact a scam and I will share this with class action lawsuit sites. I am sure that someone is going to pay attention to this as I see many many customers complaining about this.

One last note to the xfinity customer care employees who are reading these forums and usually post the following standard response: 

"""""""

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

"""""""

This is also a useless guideline as there is no "direct messaging" icon at the top of the page! So everything has been set up as a lie. One agent actually offered to waive one month cost of the line out of the kindness of his heart. [Edited: "Inflammatory"]