Was lied to by 3 chat agents who told me my payment arragement date was extended from Jan 11th to Jan 20th

Hello, @user_qfm1ww! Thank you for taking the time to visit our Xfinity Community Forum, and for posting this billing concern regarding a previous payment arrangement and discussions you've since had through the Xfinity Assistant. I'm sorry to hear about the trouble you've had, especially with the loss of your wallet, and I'd love to see what our team can do to help! We're awesome to work with because we'll always do everything we can to review and resolve issues quickly. Typically, customers need to set up their own payment arrangements online as seen here. However, there may be cases where we can manually extend dates as mentioned through chat. One problem to keep in mind, even when our intentions are good, is that our billing system runs automated audits which can remove those manual arrangements, interrupting service once again because the account technically doesn't qualify for an extension of the original payment arrangement date. That being said, we'd be happy to double-check for you today! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!