Was lied to by 3 chat agents who told me my payment arragement date was extended from Jan 11th to Jan 20th

Hello, 

I have a payment arrangement set up for Jan,11 2025, but my car was broken into today and my wallet stolen so I am unable to pay without my debit card. Also I dont have access to pay with checking account. So I chatted with THREE different chat agents who all said they could extend the payment date from Jan 11 2025 to Jan 20 2025...they each said I would receive a conformation email...which I never did. I called customer service who keeps saying they can not extend the date...and when I tell them that THREE chat agents told me it was already extended and try to provide the transcripts for the chat they HANG UP ON ME.....This is awful....XFINITY does not stand by their agents and do not stand by their word......THIS NEEDS TO BE FIXED....