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user_36b177
1st Topic

Visitor

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2 Messages

Thursday, February 19th, 2026 4:23 AM

Was entered into a 5 year contract i never agreed to

I was told by a member of corporate office that I was ina 5 year contract. First he said I signed through text message I can prove i did not then was told I agreed in email. I also can prove I did not then was told I agreed over te phone again I did not and that is not legal anyway. My bill was also raised when they did this I tried contacting the number corporate gave me and it is no longer in service. I was also taken off of auto pay but money was still coming out in auto pay. On time but charged late fees was being charged for equipment I never had

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Updated 

2 hours ago

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XfinitySara

Official Employee

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2.3K Messages

2 hours ago

Hello, @user_36b177! You've come to a great place for help, and our Digital Care Team would love to review this for you. Our newest 5-year price plans do not include agreements (contracts), and typically just "lock" in the base rate for you for the following 5 years. However, with billing details being involved and the need for a closer look, let's move this into a direct message (private) thread. We're happy to help! Could you please send our team a DM to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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