Want to lower bill after promo ended

Hi, I cannot find the DMs to send a message to support and I don't want to go through the maze of a phone tree to get support. My bill almost doubled, which I refuse to pay. Maybe someone else has faster, cheaper internet...

Responses

XfinityRaul

Official Employee

•

1.6K Messages

1 month ago

Hello, @user_lwp6le. I appreciate you making us aware your bill has recently increased via Forums. I would be more than happy to review your account to see what's causing this and how we can reduce your bill moving forward.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

1

0

U

user_yvlceg

1 Message

@XfinityRaul This helped me get to messaging, thanks Raul.

xFinity needs to be charged with monopolistic activities and offering low costs at first, then jacking up prices once the customer is comfortable. Fiber optic is just now coming into my area, and xFinity has far too long been in control. Consider my service ended.

Like

Reply

21 days ago

0

Billing

user_lwp6le

Want to lower bill after promo ended

Was this helpful?

XfinityRaul

user_yvlceg

New to the Community?