1 Message
Want to lower bill after promo ended
Hi, I cannot find the DMs to send a message to support and I don't want to go through the maze of a phone tree to get support. My bill almost doubled, which I refuse to pay. Maybe someone else has faster, cheaper internet...
XfinityRaul
Official Employee
•
1.6K Messages
8 days ago
Hello, @user_lwp6le. I appreciate you making us aware your bill has recently increased via Forums. I would be more than happy to review your account to see what's causing this and how we can reduce your bill moving forward.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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