cpupro's profile

Contributor

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49 Messages

Tuesday, June 3rd, 2025 11:49 AM

Want New Deal "Five Year Price Lock"

As advertised, seen this everywhere but there is nowhere that I can sign up for this. Are there new deals going on that I can change my plan to and get this?

Official Employee

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2.3K Messages

3 days ago

 

cpupro, Hi there! Thanks for reaching out. We are honored by your interest in signing up for that new 5-year plan! You've come to the right team to help. Our team of experts is dedicated to resolving price plan concerns such as this over social media. We are happy to assist. One place to check is by signing in at this link online here. Have you checked there yet by chance? We can also look in our system on our end to help you out. To check on this for you, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

Contributor

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49 Messages

So, to get this deal you have to "400 Mbps internet with advanced WiFi equipment and unlimited data"? What I mean is you can only get this deal at "400 Mbps internet"?

Contributor

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49 Messages

I went over to Direct Message.....

Official Employee

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2.3K Messages

 

cpupro, Great question! Different speeds are available under the 5-year deal. I also see that you sent us a direct message so I will further assist you from there. Talk to you soon. 

 

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Official Employee

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2.3K Messages

Thanks for sharing these details. I can definitely understand where you re coming from by not wanting to use autopayments and having to use a 3rd of your income as I have a strict budget myself. Since autopayments with a bank account are required, the monthly service charge increases by $10 or $8 if using a card like you have now. 26 years is awesome! We are super honored by your longtime loyalty. Thank you so much for your time and patience as I work on the account and put together a 5-year deal for the internet services with the plan that you have now. While I work on this on my end, how is the weather treating you this time of year in Roy Washington?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2.3K Messages

No problem. I actually was wrong on the estimated monthly rate that I quoted after taxes and fees. I see that your current rate is $288.84 after taxes and fees our Superfast 800 Mbps / 35 Mbps as you mentioned. The biggest benefit if you were to switch today from what I can see is if you were to upgrade to our 1.1 Gig / 35 Mbps under the 5-year plan, you would get a faster speed at $281.09 after taxes and fees. This is $7.75 less than what you are paying now with the enrollment of autopayments with a bank account and paperless billing. With the enrollment of autopayments with a card like you have now, it would be $289.09 after taxes and fees. If you were to switch today, we can at least lock in your internet price for the next 5 years, and in February of next year, you can opt-in for a new plan for just the video and voice service at that time or still see what new plans are available for all 3 services as promotions change frequently so a better deal may be available at that time. This way you can still get a better deal for a fast speed for now. How does this sound?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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