jweiler81906's profile

New Poster

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4 Messages

Sat, Jan 9, 2021 10:00 AM

Want a refund

I have attempted to get Xfinity to do send me upgraded hardware for 4 times now over the past month.  All I get are promises and lies.  Since it is obvious that Xfinity has no desire to help me I am requesting a refund of the self install kit that was charged to me on 12/15 when I originally requested the upgraded hardware.

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Again

Expert

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25.8K Messages

5 m ago


@jweiler81906 wrote:

I have attempted to get Xfinity to do send me upgraded hardware for 4 times now over the past month.  All I get are promises and lies.  Since it is obvious that Xfinity has no desire to help me I am requesting a refund of the self install kit that was charged to me on 12/15 when I originally requested the upgraded hardware.


You've made 3 posts, one of which was removed as a duplicate.  The one you made on the 8th was escalated to a corporate employee on the 8th.  While I know you think no one here is willing to help, you have to understand that this is primarily a customer-to-customer help and support forum with official employees that help out.  I get that you feel that you're not going to be helped here, but give the escalation a chance for someone to get in touch with you.

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