2 Messages
Waived Tech Fee
I recently signed up. Was told that my tech fee would be waived as I was expecting a tech to have to come out to my house. Would like to speak to someone and make sure that it was to avoid the $100 surprise on my first bill. Thank you.
EG
Expert
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106.6K Messages
11 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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513 Messages
11 days ago
We would be happy to look into this with you @user_1n29k7 Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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