Visitor
•
3 Messages
Waive Technician Fee
I received service on Saturday February 21st a got a new modem put into my apartment. I was told via direct message with @Xfinity Support that I would be getting the application fee waived, but I received my bill and $100 has been added to it (I assume for the fee as I have no other explanation). It would be great if I could get that fee waived like I was originally told. I had a unique situation where a previous tenant took their modem with them.
This is the message I received:
“No worries! Our tech can help out with getting you set up soon. The installation order is now on its way by email. Please let me know once approved then we can review the available time slot openings. We will also waive the appointment once it has been completed.”
I’m sure it can be viewed on the chat history as well.
Thank you.
Accepted Solution
XfinityRichard
Official Employee
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3K Messages
11 hours ago
Hi there, @user_5i64cq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that the service fee was not waived. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityJohnG
Official Employee
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2.6K Messages
9 hours ago
I am very glad that we were able to get that taken care of from here for you. Make sure to keep an eye on your Xfinity app to see any amount changes. If you have any other questions or concerns we are always happy to assist you in any way from here.- XfinityJohnG
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