Visitor
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1 Message
Waiting on refund
I’ve been going back an forth with agents on the phone for about 2-3 months regarding my refund. So far I’ve gotten no help a just more problems an I never get a chance to talk to a supervisor an it kinda seems like they just want to take my money. I’m thinking about contacting a lawyer to see if what they’re doing to me is even legal.
XfinityVianney
Official Employee
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2.6K Messages
3 months ago
I thank you for creating a new post. I will need to research this further on my end to help determine the best path toward getting an answer. I ask that you plesae reach out privately, so we can cover the details of your account in private.
You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_b05gdq
Visitor
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1 Message
4 hours ago
I share your pain. I have spoken to five or six AI chat bots, all promising me that it should be taken care of in five or six business days. Nothing happened. I spoke to an actual human today and was on the phone for an hour before he told me I had to go to an actual Xfinity store. When I got to the store, the clerk said they can’t help me. You need I had to wait to call the customer service helpline. [Edited: "Language"] way to do business.
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