2 Messages
Waiting on refund
The account for [Edit: Personal Information] cancelled service for the month of May. Automatic billing went through on April 22. I have not received a refund. Xfinity has been called multiple times.
2 Messages
The account for [Edit: Personal Information] cancelled service for the month of May. Automatic billing went through on April 22. I have not received a refund. Xfinity has been called multiple times.
XfinityBradM
Official Employee
•
1.3K Messages
2 years ago
Hey there, @kchandran6. We can definitely assist with providing you an update on the account and make any necessary changes. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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