Skip to main content

    Support

    Offers

U
user_vnifli
1st Topic

3 Messages

Tuesday, March 19th, 2024 3:41 PM

Closed

Virtual Smart Watch

Since December 06-January 06 of 2023 billing, I have been paying for an additional smartwatch on my account. I attempted to have this issue resolved from last year but have no response. 

According to the Xfinity Portal, an e-sim card was added on December 6, 2022.

The order number is: [Edited: "Personal Information"]. I have never had an additional watch and will need to be compensated from January 06, 2023- April 2024. 

To be clear I have never contractual obligation to this additional watch. I have been with AT&T since December 2023 and my watch and iPhone was paid off in August 2023.

I will be filing this same notice of action to the consumer financial protection bureau and Federal Trade Commission and any other parties that needs awareness of this ongoing issue.

Question

 • 

Updated 

1 year ago

 • Edited

45

2

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

1 year ago

 

Hi, user_vnifli! Thanks for spending the time to visit XFINITY over our forums page today. We want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

 

2

0

user_vnifli

3 Messages

I attempted to have this issue resolved via chat and it was not resolved.

1 year ago

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

No worries, user_vnifli! I look forward to speaking with you within 24 hours. In the meantime, do you have active services on the residential side? If so, how are the residential services working for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

1 year ago

Ah, okay. I also recommend calling into our Mobile Support team as well at 1 (888) 936-4968, user_vnifli. What I can do from here is follow up with you within 24 hours to ensure you are able to make contact with an awesome Xfinity Mobile expert to help get this resolved. How does this sound?

 

2

0

user_vnifli

3 Messages

@XfinityGabriel​ Thank you!

1 year ago

0

XfinityKassie

Official Employee

 • 

1.8K Messages

@user_vnifli Good afternoon! I hope your day is going well so far. I wanted to check in to see if you are were able to get your Xfinity Mobile issue resolved. I look forward to hearing back from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here