Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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XfinityDena

Official Employee

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4K Messages

12 hours ago

I am sorry to hear you link is not working @user_mee3bv Have you tried to clear cookies and cache or used incognito mode when opening the link?

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user_mee3bv

Visitor

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7 Messages

Yes i have, I also tried a different browser on a different machine.

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12 hours ago

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XfinityDena

Official Employee

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4K Messages

When you select the link are you getting an error message or what is happening? @user_mee3bv

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 hours ago

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user_mee3bv

Visitor

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7 Messages

8 hours ago

First I got this:

This site can’t be reached

+xfinity.myprepaidcenter.com’s server IP address could not be found.

Try:

Checking the connection
Checking the proxy, firewall, and DNS configuration
Running Windows Network Diagnostics

ERR_NAME_NOT_RESOLVED

If I copy the address and paste it to the browser, it treats the link as a search

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XfinityBrianH

Official Employee

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1.9K Messages

user_mee3bv Thanks for providing the error you are seeing. Can you please try clearing your browsers cache and cookies and let me know if you are seeing the same errror when accessing the site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 hours ago

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user_mee3bv

Visitor

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7 Messages

yes I am getting the same issue.

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7 hours ago

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XfinityDena

Official Employee

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4K Messages

@user_mee3bv Is there a number to call on the email since you are experiencing an issue accessing the link?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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user_mee3bv

Visitor

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7 Messages

Thank you. There is, I will try to call it.

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6 hours ago

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user_mee3bv

Visitor

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7 Messages

6 hours ago

Ok, this is turning into a real joke.

This is what the email says:

Questions? Call [Edited: "Unverified Phone Number"].
Thanks for being with Xfinity!

I just called the number on the email, and it sent me to the Verizon conference call. I tried twice.

(edited)

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Billing

user_mee3bv

Virtual prepaid Mastercard link not working

XfinityDena

user_mee3bv

XfinityDena

user_mee3bv

This site can’t be reached

XfinityBrianH

user_mee3bv

XfinityDena

user_mee3bv

user_mee3bv

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