Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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XfinityDena

Official Employee

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4K Messages

8 hours ago

I am sorry to hear you link is not working @user_mee3bv Have you tried to clear cookies and cache or used incognito mode when opening the link?

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user_mee3bv

Visitor

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7 Messages

Yes i have, I also tried a different browser on a different machine.

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8 hours ago

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XfinityDena

Official Employee

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4K Messages

When you select the link are you getting an error message or what is happening? @user_mee3bv

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8 hours ago

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user_mee3bv

Visitor

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7 Messages

4 hours ago

First I got this:

This site can’t be reached

+xfinity.myprepaidcenter.com’s server IP address could not be found.

Try:

Checking the connection
Checking the proxy, firewall, and DNS configuration
Running Windows Network Diagnostics

ERR_NAME_NOT_RESOLVED

If I copy the address and paste it to the browser, it treats the link as a search

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Billing

user_mee3bv

Virtual prepaid Mastercard link not working

XfinityDena

user_mee3bv

XfinityDena

user_mee3bv

This site can’t be reached

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