Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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XfinityDena

Official Employee

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4K Messages

13 hours ago

I am sorry to hear you link is not working @user_mee3bv Have you tried to clear cookies and cache or used incognito mode when opening the link?

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user_mee3bv

Visitor

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7 Messages

Yes i have, I also tried a different browser on a different machine.

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13 hours ago

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XfinityDena

Official Employee

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4K Messages

When you select the link are you getting an error message or what is happening? @user_mee3bv

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 hours ago

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user_mee3bv

Visitor

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7 Messages

9 hours ago

First I got this:

This site can’t be reached

+xfinity.myprepaidcenter.com’s server IP address could not be found.

Try:

Checking the connection
Checking the proxy, firewall, and DNS configuration
Running Windows Network Diagnostics

ERR_NAME_NOT_RESOLVED

If I copy the address and paste it to the browser, it treats the link as a search

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user_mee3bv

Visitor

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7 Messages

7 hours ago

Ok, this is turning into a real joke.

This is what the email says:

Questions? Call [Edited: "Unverified Phone Number"].
Thanks for being with Xfinity!

I just called the number on the email, and it sent me to the Verizon conference call. I tried twice.

(edited)

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XfinityAngie

Official Employee

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2.3K Messages

user_mee3bv, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

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user_mee3bv

Visitor

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7 Messages

DM sent with my name address and screen shots of the issue

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6 hours ago

0

Billing

user_mee3bv

Virtual prepaid Mastercard link not working

XfinityDena

user_mee3bv

XfinityDena

user_mee3bv

This site can’t be reached

user_mee3bv

XfinityAngie

user_mee3bv

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