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user_mee3bv
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Visitor

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7 Messages

Tuesday, January 27th, 2026 12:07 PM

Virtual prepaid Mastercard link not working

I received my $200 Virtual prepaid Mastercard link; however, the link does not work.

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2 hours ago

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XfinityDena

Official Employee

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4K Messages

9 hours ago

I am sorry to hear you link is not working @user_mee3bv Have you tried to clear cookies and cache or used incognito mode when opening the link?

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user_mee3bv

Visitor

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7 Messages

5 hours ago

First I got this: 

This site can’t be reached

+xfinity.myprepaidcenter.com’s server IP address could not be found.

Try:

  • Checking the connection
  • Checking the proxy, firewall, and DNS configuration
  • Running Windows Network Diagnostics
ERR_NAME_NOT_RESOLVED
If I copy the address and paste it to the browser, it treats the link as a search

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XfinityBrianH

Official Employee

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1.9K Messages

 

user_mee3bv Thanks for providing the error you are seeing. Can you please try clearing your browsers cache and cookies and let me know if you are seeing the same errror when accessing the site?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_mee3bv

Visitor

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7 Messages

yes I am getting the same issue. 

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4 hours ago

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XfinityDena

Official Employee

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4K Messages

@user_mee3bv Is there a number to call on the email since you are experiencing an issue accessing the link? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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user_mee3bv

Visitor

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7 Messages

Thank you. There is, I will try to call it. 

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3 hours ago

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