2 Messages
Virtual Prepaid Card
Yesterday, I discovered that I was sent the email regarding the Virtual Prepaid Card on 09 December 2024, but it was categorized as spam. I followed the instructions and successfully activated it, and it is loaded with the 6-month bill amount equivalent. But, it seems to be valid through June 2025, so I am not sure whether the entire amount will be redeemed. Is there some way to extend the validity of the card?
Accepted Solution
XfinityChristy
Official Employee
•
1.7K Messages
9 days ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityChristy
Official Employee
•
1.7K Messages
9 days ago
@rishirajdhr It was a pleasure working with you and helping with your account concerns. ❤ We're here for you, and our team of Xfinity experts is always ready to help. Another fantastic tool at your fingertips is the Xfinity app. It’s perfect for troubleshooting and checking your bill. —all in one place! If you haven’t downloaded it yet, here’s a link: https://comca.st/2zsiyBf. I hope your day is awesome and your week even better! 😊
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