1 Message
Virtual prepaid card
Hello. I got an email about receiving a prepaid card, from email address yourcard@xfinityincentivetracker.com. Should I trust this is valid?
1 Message
Hello. I got an email about receiving a prepaid card, from email address yourcard@xfinityincentivetracker.com. Should I trust this is valid?
XfinityKei
Official Employee
•
1.1K Messages
2 months ago
@user_7jamkm I’m so glad you reached out to us to confirm if this email is valid or not. There are so many scams going on you can never be too careful.
I would recommend using our website at https://www.xfinityincentivetracker.com/track this way you can check for any incentives you have.
If we owe you a refund we also send that via virtual gift card. I am happy to check your account for you.
Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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