1 Message
Very unsatisfied
I noticed today that my internet service went drastically up from $95 to $121. That is a crazy jump in cost. What concerns me just as much is our service (the whole neighborhood) has the worse internet service stability that I have ever seen. I am an internet design engineer for Cox, which does not serve this area, and I completely understand the nature of periodic service interruptions. But our service is horrible and I work from home. It’s never unusual for me to have to use my Verizon mobile phone hot spot or just leave the house and find the internet at the library or somewhere.
I realize I have completely wasted my time typing on this forum, but as consumers that are forced to use Xfinity service, it’s really unfair that we get no viable credits for the outages, or at the very least, some resemblance of a quality service. I truly hope that the Cox experience for our subscribers is strides above Xfinity. I’ve been with Cox for over 20 years and I will start paying attention to their satisfaction ratings, just to compare. I really wish I had an alternative choice but AT&T does not offer fiber in my neighborhood.
Very unsatisfied in [Edited: "Personal Information"], Ga.
Mike [Edited: "Personal Information"]
XfinityPaula
Official Employee
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1.2K Messages
2 months ago
Hello user_60k7dn, I hope that the week is treating you well! Thank you for sharing this experience with your rates and service with us on out Xfinity Forums. It is not a waste of time to share these details with us. I care, my team cares! We know what it's like to need to work from home and have a reliable connection. We are not all within the Xfinity footprint as well, so we find ourselves working with other providers and sharing the specifics as you have for the service issues and the internet cost increasing helps! It allows us you help you with the account and services which will also help your neighborhood. I don't want you to leave home to find a connection just to work. You should be able to enjoy home like while working! Let's dig into the ongoing interruptions you have been experiencing and take a look at the account to see if there are any better offers available.
Please send us a direct message with your name and service address. From there we will verify the account and dig into the service and account concerns! To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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Press Enter to send it
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EG
Expert
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107.1K Messages
2 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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