Visitor
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1 Message
Very frustrating
I canceled my account on June 30, 2025, but I’m still being billed. They deducted money from my account. I’ve reached out through chat multiple times and was eventually told the cancellation didn’t go through due to a “technical error.”
Now I’m being charged for service I should not have received. I’ve tried calling 1-800-934-6489 several times, but I can’t get through to a live person — the automated system never gives me that option. Chat keeps directing me to call, but I can’t complete the process that way either.
I just need someone to confirm that my service is canceled as of June 30 and adjust my billing accordingly.
Please escalate this or have someone reach out who can actually resolve the issue.
XfinitySeth
Official Employee
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280 Messages
6 hours ago
Good day user_s0faqj, and thank you for taking the time to post your concerns here in our community forum! First off, I want you to know how grateful we are for any amount of time you've spent with Xfinity leading up to your disconnect request. While we hate to lose you as member of the Xfinity family, you've come to the right place for help, and I'd be happy to confirm your request for you 👍
If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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