Using a credit or debit card for autopay

So now you have to use a checking account for autopay or you loose $5 on your autopay discount. Most of the people who do not have access to these accounts are poor or marginalized but Comcast has no problem adding a $5 surcharge to their bills. On the cheapest internet plans with a subsidy that works out to over a 15% increase because they can't afford or qualify for a bank account. It's nice to know that Comcast nickel and dimes everyone equally, even the poorest amongst us.

Responses

CCXavier

Official Employee

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695 Messages

2 years ago

Hello, thank you for reaching out to us. We certainly understand your concern and value your feedback. Using automatic payments and Paperless Billing is hassle-free, convenient, green and secure. Bank payments are preferred because they're flexible and stable, and have less fraud than other payment methods not to mention the autopay discount is $10 for bank payment (ACH) or $5 for credit or debt card payments. Did you have any other questions or concerns that I can assist you with?

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user_a0dba1

Visitor

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1 Message

2 years ago

The answer is confusing at best. Insufficient detail to make it clear. If a bill of $75 was paid by credit card previously, what would the payment be:

1 When using a banks automatic bill pay?

2 When using a bank account in autopay on the Xfinity site?

3 When using a credit card in autopay on the Xfinity site?

The answer to those in dollar amounts would be helpful.

Mal

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CCDanielB

Official Employee

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252 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 years ago

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user_03f741

1 Message

2 years ago

In the pursuit of transparency please provide an answer to the three questions using the example provided by user_a0dba1.

(edited)

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XfinityJustinC

Official Employee

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1.2K Messages

Hello, @user_03f741. The autopay and paperless statements give you a discount off your promotion pricing, so I wanted to give a break down of how that reflects to your promotion pricing and billing.

To be as transparent as possible, you can receive a $10 discount off your promotion rate by setting up autopay with a checking account and paperless statements based on the promotion eligibility requirements. You can receive a $5 discount off your promotion pricing by setting up autopay with debit/credit card and paperless statements.

So if your promotion price was $85, and you were eligible for the additional discount with autopay and paperless statements. Setting up a credit card for autopay would have your billing be $80. Setting up with a checking account the bill would be $75. If you set up a direct payment through your bank, it wouldn't give you a discount as autopay needs to be set up on your account online or through the great Xfinity App.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Billing

gjoss

Using a credit or debit card for autopay

CCXavier

user_a0dba1

CCDanielB

user_03f741

XfinityJustinC

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