US Support

I need support from an actually US based employee. The overseas support team constantly refuses to accept anything I am saying and refuses to hear that I have proof of a a retried charge posting to my account, then tries to upsell me into service I dont want...WHAT IS THAT??

On august 13 of this year I had a payment returned via ACH due to issues with that account. No big deal right? Okay so the payment iS RETURNED. I then pay my balance down. On august 18th comcast retries the ACH payment and it goes through. This payment is NOT reflected in my account, if it is I need proof and ill drop it. Not "we can't see the payment your bank is wrong". They refused to allow me to even send in a statement to prove the money was taken.

This is ridiculous. If I could get another provider in my area that wasn't slow I would be gone from this.

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EG

Expert

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120.2K Messages

7 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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stockton209

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2 Messages

Thank you for getting this into the right place.

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7 hours ago

EG

Expert

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120.2K Messages

@stockton209 Quite welcome !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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7 hours ago

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XfinityCarolyn

Official Employee

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375 Messages

@stockton209 I understand your concern. I am sorry for the experience, and I would love the opportunity to work with you in resolving your billing concern. A thorough review of both the account ledger and the bank transaction records should provide the clarity you're looking for. To assist further, I need to verify and access your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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7 hours ago

Billing

stockton209

US Support

EG

stockton209

EG

XfinityCarolyn

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