URGENT SUPPORT NEEDED WITH BILLING

Hello,

I am extremely disappointed with the lack of resolution regarding an ongoing billing issue despite multiple attempts to resolve it through customer support.

Here’s the situation: I recently moved houses and transferred my Xfinity service to my new address. During this process, I was informed about an offer where I could get an iPad if I signed up for Xfinity Mobile service. The deal was explained as follows:

• Internet would cost $65/month.

• The iPad would cost $40/month.

• A $40/month credit would be applied to my internet bill, effectively making the total payment $65/month for both services combined.

However, for the past several months, I have been charged the full $65 for internet and an additional $40 for the iPad—without the promised $40 credit being applied.

I have contacted customer support no less than 10 times over the last month and also have an open support case, but no action has been taken to resolve this issue. This lack of accountability is frustrating and unacceptable.

I request immediate attention to this matter:

1. Apply the $40/month credit to my account as promised.

2. Refund the excess amount I have been overcharged for the past few months.

I hope this issue can be resolved promptly without further escalation. Thank you.

Here is the existing case number for your reference: [Edit: Personal Identifiable Information]