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1 Message

Monday, August 31st, 2026 9:46 PM

Urgent: Request to Recall Harris & Harris Collection Before Credit Reporting

I have a closed Xfinity account with a final balance of approximately $115 that has been referred to Harris & Harris for collection. The balance is still showing in my Xfinity account/app, and I am ready and willing to pay the full balance directly to Xfinity immediately.

However, Harris & Harris has NOT currently reported this collection to Experian, Equifax, or TransUnion, and I am trying to resolve the balance before that happens.

I have spent a considerable amount of time speaking with Xfinity representatives by phone today and have received multiple contradictory answers regarding what happens after I pay Xfinity directly. I was initially assured that paying Xfinity would prevent Harris & Harris from reporting the account. Later, I was told that Xfinity would notify Harris & Harris of the payment and Harris & Harris would then report the account as paid. Other representatives have provided different answers entirely.

I want to be very clear about what I am asking:

I am not asking whether Harris & Harris will stop collection calls after payment, nor am I asking whether an existing credit-bureau entry will be updated to show a $0 balance. There is currently NO Harris & Harris collection appearing on my credit reports.

I would like Xfinity's Digital Care Team to determine whether Xfinity can formally recall or withdraw the collection placement from Harris & Harris upon my payment of the full $115 balance directly to Xfinity, so that Harris & Harris does not subsequently furnish a new collection account to the credit bureaus after the debt has already been satisfied.

I am prepared to pay Xfinity the full balance immediately. I simply want confirmation regarding what will happen to the currently unreported Harris & Harris collection placement before I submit payment.

Could someone from the Digital Care Team please review my account and determine whether the collection can be recalled/withdrawn from Harris & Harris upon full payment?

I will gladly provide my account information privately to an Xfinity representative. I will not post any personal or account information publicly.

Thank you.

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Official Employee

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2.6K Messages

6 hours ago

 

ethanpatrick Hello there! We appreciate you taking the time to reach out regarding such a sensitive matter. I'd be happy to take a look at your account, and provide some clarity on the status of the collection, and the process. Since I'll need to gather some account details, please send us a Direct Message with your name and service address. 
 

Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

(edited)

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