1 Message
Urgent Request for Resolution: Unfulfilled $100 Credit Promised for Service Call
Hi Comcast Support,
I hope you're well. I'm reaching out urgently regarding an ongoing issue. I had a service call on in December of 2022 , and I was promised there would be no charge. However, I was billed $100 for it. This is especially irritating as I am still not getting the internet speeds that I have been paying for.
I've spoken to four different customer service reps who assured me that a $100 credit would be applied to my account. Unfortunately, despite their assurances, the credit hasn't appeared.
I called earlier, and the agent mentioned that I can no longer be credited for the service call because too much time has passed. This is frustrating because the delay isn't my fault – the credit was never issued as promised.
I appreciate your team's efforts, but it's crucial for me to get this resolved soon. Can you please look into this and ensure the promised $100 credit is applied to my account? If you need more details, feel free to reach out to me. Thanks for your help.
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
Hello @user_hby0gw I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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