Visitor
•
2 Messages
Urgent Request for Immediate Restoration of Services
I hope this message finds you well. I am reaching out to inform you that I am currently experiencing significant hardship within my family, including the recent loss of a loved one. Due to these circumstances, my services are already interrupted, and I am in desperate need of having them restored immediately.
It is urgent that this issue be addressed promptly, as I need to continue making the necessary arrangements without further delay. I would greatly appreciate it if someone could contact me as soon as possible to discuss potential solutions.
Please understand that I prefer to resolve this matter directly and amicably, without escalating it to social media, the Better Business Bureau, the FCC, or the legal department.
Thank you very much for your attention and support during this difficult time. I look forward to your prompt response.
XfinityThomasC
Official Employee
•
2.7K Messages
1 day ago
Hello, @user_v6o4b9 Sorry to have read about your predicament and your lose. We are here to help. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
1
0