Urgent: Refund Request for Cancelled Account – Ongoing Billing After November 2024 Cancellation

Dear Xfinity Supervisor,

I am writing to formally escalate a billing issue that has yet to be resolved despite multiple attempts on my part over the past several months.

On November 20th, 2024, I submitted a cancellation request for my Xfinity service, and I received a confirmation email from Xfinity verifying the cancellation on that same date. However, I was still charged through February 2025—even though the location associated with the account had no active data service.

I contacted your support team, and I was told that I would receive a refund since the service had not been used. A cancellation confirmation was submitted again at that point. Despite this, I received no refund and no follow-up.

When I called back, I was informed that there was no record of the ticket for my refund request and that my account still appeared as active—contradicting the cancellation confirmation I received in November. At that point, another representative re-cancelled the account, and I was told the refund would be processed via mailed check and that the issue was being escalated.

To date, I have not received any refund, no check, and no meaningful update. When I called again in February, I was told the ticket had been closed and that my account was not cancelled until January, which is inconsistent with the official email I have from November.

This has been an exhausting and time-consuming process, and I am disappointed with the lack of consistency, recordkeeping, and follow-through on Xfinity’s part. I am respectfully requesting that a supervisor or manager review this situation immediately, acknowledge the original cancellation date of November 20th, 2024, and ensure that I am refunded for any charges made to my account after that date.

Please confirm that this message has been received and let me know when I can expect resolution. I am prepared to provide all supporting documentation, including the cancellation confirmation email.

Sincerely,

Anthony [Edited: "Personal Information"]