Urgent refund issue

Dear Xfinity Mobile,

I am contacting you regarding a billing issue and delayed refund. On April 7, 2026, my card was charged $564.59. I was previously informed that I owed $96, and that I would receive a refund of $468.59.

It has now been two weeks, and I have not received my refund. After multiple calls, I am now being told I will only receive around $380 due to an additional bill—despite not having active service for the past two months. This was never previously disclosed.

I am requesting:

• A clear explanation of all charges
• Confirmation of my correct final balance
• Immediate processing of my full refund

If this is not resolved promptly, I will escalate the issue to the Federal Communications Commission and the Better Business Bureau.

Please resolve this matter as soon as possible.

Sincerly

[Edited: "Personal Information"]