Visitor
•
1 Message
[Urgent] Please help me as I moved outside USA ; did not use mobile but received mobile bill; pls help
Hi Team,
Hope you are well.
I would like to get your help as we left the USA on July/7 2026 and my friend submitted my Xfinity device at the Xfinity store.
I had called customer care before I left to close my Xfinity account.
I was under the impression that my xfinity mobile also will be disconnected automatically as part of Xfinity device closure.
I have just seen this email to know that my mobile was not closed as it is tied with Xfinity modem or else I would have closed the mobile also
which I did not know.
Please take a look at the mobile number there won't be any activity from Jul/y8 onwards.
Can you pls consider this email to close the mobile connection as soon as possible and help me to consider the bill which we did not use ( pls refer to the data from your end as well ).
Please note that I was using Xfinity modem for 3 years ( June 2023 to July 2026 ), pls consider all this data and help on the billing which was shown in the email which I really was not aware of.
Please help on the above request and awaiting for the response.
Thanks
Murali.S
XfinityThomasA
Official Employee
•
3.8K Messages
1 hour ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
0
0