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user_evjlgr
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Tuesday, April 21st, 2026 5:35 PM

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Urgent: Payment Arrangement Extension - Federal Whistleblower Case.

I am requesting assistance with a payment arrangement extension for my Internet Essentials account. I have a state disbursement pending but no working phone. Please invite me to a Direct Message to discuss account details.

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4 hours ago

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XfinityGabriel

Official Employee

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3.2K Messages

2 days ago

 

user_evjlgr, Hi there! Thank you for reaching out. I can understand how important it is to keep your Internet Essentials service active, especially while you’re awaiting a pending disbursement and don’t currently have a working phone. You've reached the right place. Over social media, we are a team of experts who specialize in resolving payment concerns such as this. We can help. At this time, payment arrangements are set up directly through Xfinity Assistant, which is the fastest way to request or extend an arrangement without needing to call in. You can get started here:

 

Here are also the steps to set up a payment arrangement:

  1. Click Chat for options to open Xfinity Assistant
  2. Select Set up a payment arrangement
  3. Review the enrollment options provided
  4. Choose a payment arrangement date
    • You may have the option to add a payment method later, if eligible
  5. Submit to receive confirmation and a reminder to add a payment method by the due date

This process allows you to manage your arrangement securely online while keeping your service in place. If you run into any issues completing these steps, please let us know and we’ll do our best to guide you further.

 

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XfinityGabriel

Official Employee

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3.2K Messages

4 hours ago

Thanks so much for your time. We are delighted that we could help resolve the payment arrangement concern by letting you know that services will not be interrupted for non-payment until 5/21/26, as long as the account is brought current before then. Thank you so much for your business. Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great day. 😀

 

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