Urgent: Ongoing Billing Issues and Potential Fraud - Account Review Required

Dear Xfinity Customer Service,

I am writing to express my extreme frustration and dissatisfaction with the ongoing billing issues I have experienced with my Xfinity account since October 2024. Despite multiple attempts to resolve these problems through various customer service channels, the issues persist and have now escalated to a potential fraud situation.

Timeline of events:

1. October 2024: While transferring my internet service to a new address, I was offered a "free" iPad. I was assured that the $20 device charge and $19 service line charge would be covered by a $40 multi-service discount, resulting in no additional cost to me. Again, I did not ask for the Ipad and was not given a choice for any other device. I was told the ipad would be free of cost for me. 

2. November 2024: I noticed separate billing for Xfinity Mobile and Internet, with no $40 discount applied. I contacted chat support and was told it was an error that would be rectified in the next billing cycle.

3. December 2024: The issue remained unresolved. After being transferred between departments, both Internet and Mobile agents agreed I should receive the discount. A case was opened, and I was assured it would be resolved after the holidays.

4. January 2025: Still no resolution. I called again and was informed that I may have been a victim of fraud. A case was opened ([Edited: "Personal Information"]), but no action has been taken to date.

This situation has caused me significant mental stress and financial burden. I am currently paying for services and equipment that I did not agree to, based on misleading information provided by Xfinity representatives.

I demand immediate action on the following:

1. A full review of my account and all interactions since October 2024.
2. Immediate application of the promised $40 multi-service discount.
3. Refund of all overcharges since October 2024.
4. A detailed explanation of how this "fraud" occurred and what steps Xfinity is taking to prevent such incidents.
5. A clear, written statement of my correct monthly charges going forward.

If this matter is not resolved satisfactorily within 5 business days, I will have no choice but to pursue legal action and file complaints with the FCC and relevant consumer protection agencies.

Please respond to this email with a comprehensive plan to address these issues as soon as possible.

I look forward to your immediate attention to this matter.