Visitor
•
1 Message
Urgent Inquiry: Service Cancellation Confirmation and Incorrect Billing ($108.00)
Dear Xfinity Support Team,
Around August 15th, I scheduled the cancellation of my internet service to be effective on August 21st, 2026.
I used my own customer-owned modem and router, so there are no rented devices to return. However, I recently received a billing notice for $108.00 and have not received a written cancellation confirmation email.
My account currently shows a credit balance of -$22.58 from the prorated adjustment following my August 21st disconnection.
Please process the following requests regarding my account:
Confirm that my account has been fully closed as of August 21st, 2026.
Void/cancel the incorrect $108.00 charge.
Issue a refund for my remaining credit balance (-$22.58) to my original payment method or by check.
Send an official written cancellation confirmation receipt to this email address.
Please Note: If you usually request customers to follow up via Direct Message (DM), please be aware that the Direct Message option/icon is completely invisible and unavailable on my account page. Therefore, please respond and resolve this matter directly through this email thread.
Thank you,
EG
Expert
•
121.3K Messages
21 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBradM
Official Employee
•
1.6K Messages
21 days ago
@user_69vr11 There is a good chance there was an invalid statement that generated and can be confirmed from your end after reviewing your monthly statement. Our system processes disconnections around 10 days once they have been submitted. With the timeline you provided the account most likely processed the disconnection process earlier today, however, if the bill print date fell within the 21st-31st you would see an invalid statement generate for a future cycle that your account won't be active for as we bill a month in advance. If you're seeing the prorated credits online or through the Xfinity app, that will be refunded back to latest payment method within 2-3 weeks or you'll see a refund check around 45 days. We would not be able to discuss billing details on this public forum and if have additional billing questions that couldn't be answered without providing personal information, we'll need to invite you to DMs.
0
0