Visitor
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4 Messages
Urgent: Incorrect Account Sent to Collections – Need Written Confirmation
Hello,
I am contacting you regarding an account that has been incorrectly sent to collections by Credence Resource Management and is now appearing on my credit report.
I have already spoken with an Xfinity representative/engineer, who confirmed that this is not a valid case associated with my account. However, despite this, the account has been forwarded to collections and is now impacting my credit.
I urgently request the following:
- Written confirmation that this account/debt is not valid and does not belong to me
- Confirmation that Xfinity has notified Credence Resource Management to stop collection activity
- A request from Xfinity to have this account removed from all credit bureaus immediately
Please reference my case number: [[Edited: "Personal Information"]]
This situation is causing serious damage to my credit profile, and I need your immediate assistance to resolve it.
Please respond in writing as soon as possible with confirmation and next steps.
XfinitySara
Official Employee
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2.5K Messages
6 days ago
Hello, @user_ficm50! You've come to the right place, and we'll gladly take a closer look at things with you today. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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XfinitySara
Official Employee
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2.5K Messages
4 hours ago
Hey there, @user_ficm50! I'm so glad that our team was able to escalate these concerns on your behalf to our Xfinity Mobile Executive Resolutions team. It appears they've resolved everything after applying various credits, which is great news! I sent you a direct message in case you still need anything else. Otherwise, please feel free to simply create a new post down the road if any other questions or concerns arise, and our Digital Care Team remains here for you :)
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