URGENT: FRAUDULENT BILLING. Cancelled Service Multiple Times + Charged Years for "Ghost" Equipment.

To the Digital Care Team:

I am writing this publicly because standard support has failed me repeatedly. I have two massive issues on my account that constitute fraudulent billing practices.

1. Service Cancellation Ignored I have contacted Xfinity to cancel my service multiple times over the past few weeks. I am not under contract. Yet, I just received another bill for over $200, covering two full months after my cancellation requests.

Why is my account still active? I revoked authorization for billing.

• I demand the confirmation number for my cancellation.

• I demand a full explanation of why billing continued for two months after I explicitly cancelled.

2. Years of Fraudulent Equipment Charges Upon reviewing this erroneous bill, I discovered I have been charged $12.00/month for a "TV Box + Remote" for years.

• I have never had cable TV service with Comcast; I have always been an Internet-only customer.

• I own my own modem and equipment.

• I have never possessed an Xfinity TV box

The bill itself admits this error. It explicitly states:

"This Equipment Is Inactive. We'll Be Happy To Remove This Charge Upon Return..."

It is "Inactive" because it does not exist. You are charging me rental fees for a device that was never active on my line.

My Demands:

1. Immediate Investigation: I want a "UET" (Unreturned Equipment Ticket) opened immediately to prove this device was never active.

2. Retroactive Cancellation: Close the account effective the date of my original cancellation request and completely wipe the invalid $200+ balance generated after that date.

3. Full Refund Check: Calculate the total amount charged for this "ghost" equipment over the years and issue a full refund check sent to my address. I do not want a "bill credit" on a closed account—I want the money returned for services never rendered.

Next Steps: If this is not resolved immediately by a competent agent who can look at the historical usage logs for the entirety of my service, I will be filing a formal complaint with the FCC (Federal Communications Commission) and the State Attorney General's office regarding these deceptive billing practices.

I await your immediate reply.