Visitor
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1 Message
Urgent credit discrepancy.
Urgent: Confirming Incorrect Credit on Account
Dear Xfinity Support, I'm writing to address a discrepancies on my account [Edited: removed account information]. I believe I had a credit of $174 in July, which was removed without notice.
I have budgeted and believed I had a credit based on the information I have.
As of now, my balance shows a balance due of $403, but it should be $99.
It is not on my billing statements because it happened in between July and August billing statements. Please see screenshots below regarding the credit.
Could you please: 1. Clarify what happened 2. Send a corrected statement 3. Process the appropriate credit.
Thank you for your assistance. Best regards, Terri
XfinityQue
Official Employee
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11 Messages
3 days ago
Hi @user_n4fo8q
Thanks for reaching out, and we are here to help. I want to apologize for your experience occurred. I can take a look into your account and help you with your request. In order to help you regarding your account you will need to send our team a direct message. Follow these steps.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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