Visitor
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2 Messages
Urgent Complaint
Hi
i have spent over 5 hours this week talking to reps in billing, escalations, etc. I want someone to help me who has full access to the notes on my account and who will listen to my issue. This is my last attempt before filing a complaint with the better business bureau.
I do not want to explain everything here on this forum. Here is a ticket number:
Xfinity ticket# ECM0000979095
I want a manager or someone of high authority to call me immediately. I’m on the verge of losing my remote job due to a mistake made be someone at your company
Thanks
Again
Expert
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31.5K Messages
2 years ago
@user_da086c
No one from here will call you.
Please explain your issue, even if briefly, so that a Corporate Employee will respond to you here.
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CCElizabeth
Problem Solver
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908 Messages
2 years ago
@user_da086c
Hello and thank you for taking a few moments to reach out to our Corporate Digital Care Team here on these forums. I am so sorry to hear of the serious situation you are facing with your job. We are corporate employees here on these forums and have the same access and reach as supervisors do. We would be happy to help sort this out with you.
Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
Press Enter to send your message
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