Urgent Complaint

@Again​ had an old account in GA, had home security less then a month, got hit by a truck, went to hospital, called and cancelled service immediately since I had to leave my apartment, no one from Xfinity would pick up equipment while I was in hospital, went to rehab, got better, 3/18 I returned the equipment to Xfinity store in GA, returned everything including Xfinity home equipment, moved back to Florida 3/21, got Xfinity internet at new address in Florida, started new remote job after being out of work for months, had internet on for two days, Xfinity collections agent calls and says I owe $599.00 for less then 4 weeks of service on home security bill, she was rude and didn’t care to hear me and disconnected my internet, I called and within that hour Xfinity home security rep said it was a mistake because I didn’t even have the service for 30 days, per agent he would make the adjustment…days later it’s not resolved and I have no internet. I will lose my job over this. Please help 

@user_da086c​ 

Oh my gosh!  I'm glad that you recovered!  I can't imagine how awful that must have been for you.  But at least you have recovered and are about and doing again.  I hope that it was the truck driver's fault and that your hospital bills were paid for you.

I know that @XfinityElizabethA will help you get everything straightened out.

Good luck!