2 Messages
URGENT: Billing & Service Transfer Issue – Needs Immediate Resolution
I have contacted Xfinity’s chat support multiple times regarding this issue, and I am beyond frustrated with the constant misinformation. I need this problem resolved first—then you can contact me.
I transferred my service from [Edit:PII], where I had internet and phone ([Edit:PII]), to [Edit:PII], where I added a second phone line ([Edit:PII]). Despite multiple requests to transfer my original phone service, I keep receiving emails stating that Xfinity is attempting to charge me for [Edit:PII] separately and failing to do so.
To be clear: My active services should include internet and two phone lines ([Edit:PII] + [Edit:PII]) at [Edit:PII] This is what I requested, and this is what should be in place.
I am now past due on my bill because of Xfinity’s repeated errors, and I expect a credit for the ongoing inconvenience. I need this fixed immediately—not another explanation, not another investigation, just a resolution.
Fix this now and confirm when it’s done. Then, and only then, you may contact me.
XfinityMartyR
Official Employee
•
2K Messages
2 months ago
Thanks for reaching out, glory.b. We would be more than happy to help! However, we will need you to send us a direct message, so we can collect your account information, and authenticate the information for security purposes. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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